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FAQs
We are building a list of frequently asked questions and we would like you to ask any questions you have so we made ease everybody's working life!
1. Are you able to service my smallest pipettes on site?
Yes, Pipette Doctor has invested in both gravimetric and photometric technology to be able to service all volumes on site. Both systems are fully validated and traceable to ISO8655 and ISO17025.
competence.
2. I have some obscure makes of pipettes and wide range of brands. Can you repair and calibrate all of them?
Yes. Many companies claim to be able to service 'major' makes of pipettes, but what do they count as a major make ? Pipette Doctor services, repairs and calibrates all makes and all models.
3. How can I get my pipettes to you for service?
It could not be simpler to get your pipettes to us for service and its FREE. Simply call our local rate phone number 0845 601 2021 (UK) and inform us that you have pipettes to be collected. Tell us the address to collect them from and we will send in our courier, free of charge, to collect them. If you are outside the US, simply contact us through the contact form and we will get right back to you.
4. How long will it take for you to service my pipettes at you workshop?
Our purpose built Service Centre, based in Torquay, has an average turnaround time of 3 working days. If we collect your pipette on Monday,in most cases, you will have it back by the Friday.
5. How can I be assured of the quality of service I will be receiving?
Pipette Doctor (UK) can uniquely offer calibrations for pipettes between 0.2ul and 10ml on site and at our Torquay Laboratory. We also warranty the workmanship on our pipettes for 12 months. Outside the UK our partners, franchisees and licensees have varying forms of accreditation depending on their local legal bodies.
6. I been told by my current service company that the gravimetric method is the only method allowed by the standard ISO8655. Is this true ?
No. Part 7 of the standard has been ratified by the ISO committee specifically relates to the non-gravimetric method we use for micro-volume pipettes.
Artel, who manufacture the PCS photometric calibration system we use for the on-site calibration of micropipettes under 10ul is accredited to ISO17025, the same standard that UKAS accredited companies are assessed against. Pipette Doctor has great expertise in interpretation and use of this standard having been in constant dialogue with the ISO committee about our findings when working with the standard.
Some pipette service companies make this statement as they are unable or unwilling to invest in equipping their field engineers with this state of the art equipment.
FREE QUANTA SOFTWARE FOR PIPETTE CALIBRATION
The software provides an opportunity to both manage and calibrate pipette inventory and meets all the needs of a small to medium sized laboratory who may wish to check their pipettes on a regular basis but does not require software with in depth reporting, spares management, training modules etc.
The software can be downloaded from our website and all data can be stored on-line reducing backup concerns and loss of information.
The free QuantaCheck version can be upgraded online at any time to include extra modules.
Please Note: QuantaCheck is freeware and will not need any payment to activate and use.
CLICK HERE TO REGISTER AND DOWNLOAD
